First setup
Install, connect, accept Trust, handle Developer Mode, run a Fixed test, and restore normal location.
Open getting startedSupport
Resolve the state you can see.
Start with the setup guide or symptom table. A public support contact will be published before public downloads open; no private email address is fabricated here.
Something is blocked
Match no-device, Trust, Developer Mode, tunnel, route, map, or restore symptoms to a safe next step.
Open troubleshootingInstaller status
Check whether the public DMG is signed, notarized, checksum-published, and available for your Mac architecture.
View download statusPrepare an issue report
Record the PinShift version, macOS and iOS versions, redacted activity detail, exact visible state, and steps to reproduce.
Review safe report contentWhat to include in a report
- PinShift version and whether the app is a qualified public release or local development build.
- Mac model category, macOS version, and processor architecture.
- iPhone model category and iOS version.
- The exact readiness row, action, and plain-language error shown.
- Redacted diagnostic detail and repeatable steps.
- Whether Stop and restore real location completed, failed, or remains unconfirmed.
Current contact availability
The source repository is currently private and there is no published support inbox. Repository collaborators can use its existing issue and security-reporting paths. A stable public contact method will be added before a commercial public download becomes available.